Soekarno-Hatta International Airport airport (CGK)

CGK · Jakarta · Terminal Terminal 3

Garuda Indonesia Check-in at Soekarno-Hatta International Airport

Garuda Indonesia departs from Terminal Terminal 3 at Soekarno-Hatta International Airport. Online check-in opens 24h before departure.

Garuda Indonesia check-in rules at CGK

Online check-in opens
24h before departure
Online check-in closes
60 min before
Bag-drop opens
3 hours before departure
Bag-drop closes
60 minutes before departure
Counter location
Terminal 3 main hall — Garuda Indonesia dedicated check-in island, separate Business + GarudaMiles Platinum lobby
Self bag-drop
Terminal 3 self-service kiosks (open 24/7)

Step-by-step at Soekarno-Hatta International Airport

  1. Check in online

    Open the Garuda Indonesia app or website 24 hours before departure. Save the boarding pass to your phone wallet.

  2. Arrive at Terminal Terminal 3

    Garuda Indonesia flights at CGK depart only from Terminal Terminal 3. Allow 120 minutes from arrival to gate.

  3. Drop off bags at Terminal 3 main hall

    Bag-drop 3 hours before departure, closes 60 minutes before departure. Self-service kiosks available.

  4. Clear security

    Submit your wait time on the airport page above to help others. Standard liquids rule: 100 ml in a single transparent bag.

  5. Walk to gate Terminal 3 international + domestic gates

    Allow 10–25 minutes from security to your gate. Boarding starts 30 minutes before departure; gate closes 20 minutes before.

Boarding Garuda Indonesia at CGK

  • Boarding starts: 30 minutes before departure
  • Gate closes: 20 minutes before departure
  • Boarding order: First → Business → GarudaMiles Platinum/Gold → SkyTeam Elite Plus → Zone 1–4
  • Priority boarding available: Yes (extra fee)

Terminal Terminal 3 notes

  • Typical gates

    Garuda Indonesia flights typically depart from gates Terminal 3 international + domestic gates.

  • Walk time

    Expect 10–25 minutes from security to the furthest gate.

  • Eat & shop

    Terminal 3 has Indonesian + international food (Bakmi GM, Padang, Starbucks), local batik shops, duty-free.

  • Lounges

    Garuda Indonesia Lounge T3 (First/Business + Platinum + SkyTeam Elite Plus). Premium lounge with Indonesian cuisine.

  • Family / accessibility

    Family priority lane. Stroller drop at gate. Garuda family-friendly with child amenity on long-haul.

Known issues at CGK with Garuda Indonesia

Post-pandemic restructuring

Problem: Garuda Indonesia went through restructuring 2020-2023. Reduced fleet + network.

Solution: Verify routes 30+ days before flight. SkyTeam partners (KLM, Air France, Delta) provide alternatives.

Estimate your EU 261 compensation

Flights to/from the EU, delayed 3+ hours or cancelled with less than 14 days' notice, are eligible for €250–€600 in compensation. Check your eligibility in 60 seconds:

Garuda Indonesia routes from CGK

Continue to